Admin Training 2
Your questions answered.
3 home sizes
2 videos from Jose
8 questions answered
Pricing, Appointments, and Calendar Tips (13 min). Sections 1, 2, 3 and 7 link into it.
How to Use Notion Comments and Reviews (7 min). Sections 4, 5, 6 and 8 link into it.
Pricing: why the same package has three prices
- We price by square footage. Every main package in Aryeo comes in three sizes, Smaller, Midsize, and Bigger, and the price goes up with the size because a bigger home takes longer to shoot, scan, and edit. That is why you see the same package listed three times with three different prices.
- The 3D tour works the same way. A Matterport tour is listed at $250, $275, $297, and $347 from the smallest home to the largest, and a Zillow 3D Tour at $250 and $275.
- To see the exact square footage range behind each price, open Aryeo, go to Products, and pick Main Products or Add-on Products. Hover a product and it shows the ranges, for example the smallest tier runs from 0 to 1,200 square feet. Then midsize is 1201 to 3500 sqft. Currently anything above 3500 ft.² is considered a bigger home
Where the prices live in Aryeo (video starts at 0:22) · open on Loom
- So the first thing to get from a client is the square footage. Our booking checklist already asks for the address and an estimate of the square footage, and this is why. If the client does not know it simply choose midsize And we can always adjust pricing later on for any reason
- If you are ever unsure which option to pick, choose the one you feel is best, then text Jose what you chose and why. We can always adjust it later.
- When a client books through our order form, you do not choose anything: the form asks for the square footage up front and only shows the price that matches. When you place the order by hand, you pick the size yourself, and every line on the order stays in the same tier. A Midsize photo package goes with the Midsize 3D tour.
- The website shows the same prices as starting points, so you can also point a client there.
Packages by home size (from our Aryeo product list, checked September 3, 2026)
| Package | Smaller | Midsize | Bigger |
|---|---|---|---|
| Photo Collection | $397 | $447 | $497 |
| Photos & 3D Tour (No Video) | $497 | $547 | $597 |
| Photos & Video (No 3D Tour) | $897 | $997 | $1,097 |
| Signature Collection | $1,097 | $1,197 | $1,397 |
| Video only | $597 | $697 | $797 |
3D tours alone, smallest home to largest
| 3D tour | Prices by size |
|---|---|
| Matterport | $250, $275, $297, $347 |
| Zillow 3D Tour | $250, $275 |
- Three prices never change with size: unlimited photos with a floor plan at $297, real twilight photos at $175, and the property website add on at $21.
- Always free at any size: virtual staging for empty rooms, the floor plan with every photo package.
- VIP clients: Aryeo carries a VIP pricing category and some clients get special prices or automatic coupons. Ask Jose before quoting anyone marked VIP on the Notion clients board.
One address, two or more clients
- Sometimes there are two, three, or even four people on one listing. Other agents work alone. It is case by case.
Two clients on one address, explained (from 1:15) · open on Loom
Booking the appointment in Aryeo
- Create the listing with an order, not on its own. If Aryeo glitches and the listing shows up without an appointment, do not worry: make the listing then open the listing and there is a big obvious Add appointment button.
- For a same day shoot the date picker will not let you choose today, so click Manual choice, click the day and type the time. Make sure Jose Santiago is selected as the photographer, then hit Create.
Adding the appointment, step by step (from 6:15) · open on Loom
- Changing a time later works the same way: open the appointment, hit Edit appointment, move the day or time, and update it. If you do not see that option, tell Jose. It is a permissions setting he has to flip for you.
- When you move an appointment, make sure the little box at the bottom that says send notification is checked.
- If you put the wrong service on an order, adjust the order instead of cancelling it: hit Add product item, add the new service, then click the 3 dots on each old service and hit Remove. Cancelling emails everyone that an appointment was cancelled, which can confuse people.
- Watch the time zone. Jose books in Pacific Time, so Friday at 2 PM means Friday in California, which may already be Saturday where you are.
- A great habit to form if you don’t already have it: scroll back up the text message threads to see the history, this way, you can make sure that nothing is missed and that we don’t accidentally ask the client for something that they have already responded to.
- The order form also asks whether the home is vacant or owner occupied and for combo codes. If a client books by text instead, ask those two questions too and add them to the order notes.
When Notion says Subscribed: No
- Subscribed is for the robots. It tells our automations whether they may send that client automatic texts, like booking confirmations and reminders. It is not a rule for you.
- You are a human, so if an old client texts us, reply to them like anyone else, subscribed or not.
Subscribed, explained (from 4:19) · open on Loom
The Assistant column
- Some agents have an assistant linked on their row. That link exists so our automations text the assistant instead of the agent for the automatic stuff: example… your shoot is booked, reminder os appointment, and so on.
- For you it is simple: if the agent reaches out, you answer the agent. If the assistant reaches out, you answer the assistant.
The Assistant column (from 5:03) · open on Loom
Getting into Notion, and how to reach the editor
- When you get a chance, please share your email so I can send you a Notion invitation. you can use it in the browser at app.notion.com. No app needed. And with this invitation, you’re gonna be able to leave comments onto projects.
- The Projects board lists every shoot we have done, grouped by week. Open any project and you will find the comment area.
- When a client wants a revision, open their project, type what they said (copy and paste is fine), attach screenshots if it helps, tag Nico, our photo quality control editor, and hit send.
Leaving a comment and tagging Nico (from 0:46) · open on Loom
- Nico gets a WhatsApp notification the moment you tag him, with your comment and a link to the project.
- Heads up. A comment with no mention does not notify anyone so make sure to tag the right people.
- For now, revision requests go to Nico in the WhatsApp group chat Jose made, not Notion comments, so Jose stays in the loop. Always include the address.
Finding deliveries in Quo
- If you see no deliveries, nothing is broken. Open the calendar in Aryeo and you can see every order for the week. The week you asked about had only two orders. Some weeks have more some weeks have less.
- Some check-ins you will have nothing to do. Check in, confirm it is quiet, check out.
Why Quo was quiet (from 4:52) · open on Loom
Where to see our Google reviews
- Our Google Business Profile is still listed under Jose's name, not Listing Light, (Trying to get this fixed) which is why searching for Listing Light only finds the website. This is the review page, and it is also the link we send clients:
- On the Notion clients board, the Google Review column is the one that matters most for you: it shows whether each client has left a review, has been asked, or has not been asked yet. (That said I actually need to go through it and update it but in about two days, it should be before we updated).
- Open the board here: Clients dashboard
The clients board and the review column (from 3:44) · open on Loom
Put your learning to the test
Ten questions, one at a time, drawn fresh from the eight answers above every time you take it. Pick the reply you would send (or the move you would make). You see right away whether you called it, then hit Next. At the end you get your score and it goes to Jose by email.
Your score
The email did not go through. Copy your result and send it to Jose yourself.